Terms of service
Draft for review. This page is being finalised with our legal advisers before launch.
These terms are an agreement between you and (to be added before launch) (“we”) for the use of Between. By creating an account you agree to them.
1. What Between is — and isn’t
Between is an AI-guided communication tool for couples. It is not therapy, counselling, medical or legal advice, and it is not an emergency service. The guide can make mistakes, including about who is speaking. If you or anyone is in danger, call 112. See our safety page for helplines.
2. Who can use it
You must be at least 18 years old. A shared space is for two adults in a relationship who both agree to use it together. Don’t use Between if you feel afraid of your partner, or to pressure, monitor or control another person.
3. Your account
Keep access to your email secure; anyone who can open your sign-in links can use your account. You’re responsible for what happens in your account. Tell us at (to be added before launch) if you think it has been misused.
4. Plans, payments and renewal
- The free plan includes the story session, one session together and one private session.
- The Together plan renews automatically at the end of each period (monthly, every 3 months, or yearly) until you cancel. Each month includes the number of sessions shown on our pricing page; unused plan sessions don’t carry over.
- Extra sessions are one-off purchases and don’t expire.
- Prices are in Indian rupees and include GST. We’ll tell you before any price change applies to your plan.
- Payments are processed by Razorpay under their terms. If a renewal fails, we may move you to the free plan until it succeeds.
- Cancelling and refunds are covered by our refund and cancellation policy.
5. Acceptable use
Don’t misuse Between: no recording or uploading others without their consent, no attempts to break, overload or reverse-engineer the service, no unlawful content, and no use of the guide to harass or harm anyone.
6. Your content
What you say and write stays yours. You give us permission to process it only to provide Between to you, as described in our privacy policy. We don’t use your sessions for advertising.
7. Our service
We work hard to keep Between available and accurate, but we provide it “as is” and can’t promise it will always be uninterrupted or error-free. We may change or improve features; if we stop offering a paid feature you’ve paid for, we’ll offer a fair refund for the unused part.
8. Liability
To the extent the law allows, we aren’t liable for indirect or consequential losses, or for decisions you make based on the guide’s suggestions. Our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing here limits rights you have under the Consumer Protection Act, 2019, or liability that can’t be limited by law.
9. Ending your account
You can delete your account anytime in Settings. We may suspend accounts that break these terms or put others at risk, and will tell you why unless the law or someone’s safety prevents it.
10. Law and disputes
These terms are governed by the laws of India. Please contact us first at (to be added before launch) — most problems can be solved quickly. Otherwise, disputes are subject to the courts at (to be added before launch).