Refund and cancellation policy
Draft for review. This page is being finalised with our legal advisers before launch.
Cancelling
You can cancel your Together plan at any time in Settings → Plan and billing. Cancelling stops future renewals, including UPI Autopay mandates. You keep your plan until the end of the period you’ve already paid for, then move to the free plan. Nothing you’ve saved is deleted.
Refunds
- Duplicate or failed charges: if you were charged twice, or charged for a payment that failed, we refund it in full.
- Sessions that don’t work: if a session fails on our side or lasts under two minutes, the session goes back to your balance automatically.
- Extra sessions: an unused extra session can be refunded on request within 7 days of purchase.
- Plans: because you can cancel anytime and keep access until the end of the period, we don’t usually refund a period once it has started. If something went wrong, write to us — we look at every request fairly, and may offer a pro-rata refund for unused time.
How refunds are paid
Refunds go back to the original payment method through Razorpay. Once approved, they usually arrive within 5–7 business days, depending on your bank.
How to ask
Email (to be added before launch) from the address you sign in with, with your invoice number (in Settings). See also our terms.